Privacy Policy

At City Auto Glass LLC, we take your privacy as seriously as we take your safety on the road.

Effective Date: July 23, 2026
Last Updated: July 23, 2026

1. INTRODUCTION

Welcome to City Auto Glass LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://cityautoglass.company) or use our services. We are committed to protecting your personal data and ensuring complete transparency.

If you have any questions, you can contact us at quotes@cityautoglass.company, +1720-783-3308, or visit us at 4000 South Broadway, Englewood, Colorado 80113.

2. INFORMATION WE COLLECT

Form data: Name, phone number, email address, vehicle information (year, make, model, VIN), zip code, insurance provider, and insurance claim number.
Auto-collected data: IP address, browser type, device information, pages visited, referral source, and session duration.
Cookies and tracking pixels: We use Google Analytics, Google Ads, and Facebook Pixel.
Call recordings: See Section 5 for details on call recording.

3. HOW WE USE YOUR INFORMATION

We process your data primarily to facilitate your auto glass services, including:

Providing accurate quotes and scheduling service.
Processing insurance claims on your behalf.
Sending appointment confirmations and service reminders.
Marketing follow-up via SMS, email, and phone.
Remarketing via Google Ads and Facebook Ads.
Improving website performance and user experience.

4. SMS & EMAIL MARKETING CONSENT (TCPA-COMPLIANT)

By submitting any form on https://cityautoglass.company, you consent to receive automated SMS and email communications from City Auto Glass LLC.

Message frequency varies; message and data rates may apply.
Opt-out: You can reply STOP to any SMS to cancel, or click the Unsubscribe link in any email.
Consent to receive marketing messages is NOT a condition of purchasing any goods or services.

5. CALL RECORDING DISCLOSURE

All inbound and outbound calls may be recorded for quality assurance and training purposes. By continuing the call, you consent to such recording. This is in compliance with Colorado's one-party consent statute (C.R.S. § 18-9-303).

6. COOKIES & TRACKING TECHNOLOGIES

We use the following tracking technologies:

Google Analytics: For site usage and traffic analysis.
Google Ads: For conversion tracking and remarketing.
Facebook Pixel: For ad performance tracking and remarketing.

Opt-out: You can manage your preferences through your browser settings, or visit adssettings.google.com, Facebook Ad Preferences, optout.aboutads.info, or networkadvertising.org/choices.

7. THIRD-PARTY DATA SHARING

We do NOT sell your personal information. We only share necessary information with trusted third parties to fulfill our core services, including:

Your insurance provider (only with your authorization for claim processing).
Payment processors (for billing purposes only).
Our GoHighLevel CRM and scheduling platform.
Google and Meta (for advertising and analytics services only).
Law enforcement or courts, if legally required.

8. DATA RETENTION

We typically retain service records and personal data for 3–5 years, or as otherwise required by law, to maintain warranty records and service history.

9. CHILDREN'S PRIVACY

We do not knowingly collect personal data from anyone under the age of 13. If you believe we have collected such data, please contact quotes@cityautoglass.company for immediate removal.

10. YOUR RIGHTS UNDER THE COLORADO PRIVACY ACT (CPA)

Colorado residents have specific rights regarding their personal data, including the right to access, correct, delete, opt-out of targeted advertising, and request data portability.

To submit a request, please email quotes@cityautoglass.company. We will respond within 45 days in accordance with C.R.S. § 6-1-1301 et seq.

11. INSURANCE INFORMATION HANDLING

Any insurance claim data provided to us is used solely to process your auto glass repair or replacement claim. It is never shared beyond your insurer without your explicit written consent.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of https://cityautoglass.company after changes are posted constitutes your acceptance of the revised policy.

13. CONTACT US

City Auto Glass LLC
4000 South Broadway, Englewood, Colorado 80113
Phone: +1720-783-3308
Email: quotes@cityautoglass.company
Web: https://cityautoglass.company